Terms and conditions

Terms and conditions

Terms and Conditions of SelleRoyal.com 

Users of the Services offered by SelleRoyal.com acknowledge and accept these terms and conditions. 

Owner of SelleRoyal.com and related Services 

Selle Royal Group S.p.a. 
Via Vittorio Emanuele, 119 – 36050 Pozzoleone (Vicenza) – Italy 
Chamber of Commerce of Vicenza 
VAT Number: IT0157735024


Information about SelleRoyal.com 

SelleRoyal.com is the official website of the brand Selle Royal, maker of cycling sports equipment. The User may find information and buy products online. 




Purchasing process 

Each order sent constitutes an offer to purchase the products. Orders are subject to availability and to the Owner’s discretionary acceptance. 
Users must select the products and complete the check-out, after having attentively verified the information in the order summary. The order is placed by the confirmation of the same, and is subject to payment of the price, taxes and shipping and further payment fees indicated in the order summary. 

Users must register on the site by providing their own personal information and delivery address. The delivery costs are not included and they differ based on the delivery address. 



The following shipping costs apply: 

  • for orders over 69,90€ VAT incl. to be delivered within the EU: free shipping. 

  • all other orders: customers can choose between STANDARD delivery (purchased items will be delivered within 4 working days from the shipping confirmation mail) and EXPRESS delivery (purchased items will be delivered within 2 working days from the shipping confirmation mail). Costs of both shipping options vary according to the destination and are specified during the order process. 

Purchased items are shipped once customers receive the shipping confirmation email. 

Prices are displayed in Euros and include VAT. The site may run various offers throughout the year. 
The accepted payment methods include: PayPal, Postepay, Visa, Visa Electron, MasterCard. All of the payment data is handled only by the respective payment service provider and is not processed by the Owner. 

The Order Processing Receipt does not constitute acceptance of the order. The order shall be confirmed at the time the Order Confirmation is sent by the Owner to the email address provided by the User. The Owner reserves the right to invalidate an order by informing the User within 5 business days of placing the order, using the email address associated with their purchase, about the unavailability of one or more of the purchased products. In this case, the Owner will refund the price and the delivery costs incurred by the User. 


Availability of products 

Prices, descriptions, or availability of the products displayed are subject to change without notice. The photos posted are for representation purposes only and do not constitute a guarantee of the quality of the products. 


Order Completion 

The Order is completed in accordance with the details specified on the order summary page and within the Order Confirmation email, subject to availability of the product ordered. 
The Owner shall not be liable for damages suffered as a result of delays in delivery which are not dependent on circumstances foreseen by the parties at the time of the order confirmation. 



Deliveries are made during normal business hours at the address indicated by the User and in the manner specified in the order summary. 
Upon delivery, the User must verify the contents specifying any anomalies in the delivery form. 
In case of failure to collect the products by the deadline set by the carrier, the products will be returned to the Owner, who will refund the purchase price but not the shipping cost. The Owner cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the completion of the purchase order by the User, for any damage occurring to products after delivery to the carrier company where arranged by the User or for delays in delivery attributable to it. 


Right of cancellation 

In case of purchase of products or services via SelleRoyal.com the User has the right to terminate the contract without specifying the reason, within 14 days. The cancellation period expires after 14 days from the day on which the User or a third party – other than the carrier and designated by the User – takes physical possession of the products. To exercise the right of cancellation, the User is obliged to inform the Owner of their decision to cancel by sending an unequivocal statement to the listed contacts. 


Effects of cancellation 

Users who correctly cancel a contract will be reimbursed by the Owner for all payments made to the Owner, including those covering the cost of delivery (except for the additional costs arising from a possible choice of a certain type of delivery other than the standard delivery offered, which would have incurred lower delivery costs) without undue delay and in any event not later than 14 days from the day on which the Owner is informed of the User’s decision to cancel the contract subject as provided below. Such reimbursements will be made using the same means of payment as used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any event the User shall not incur any additional costs as a result of such reimbursement. The reimbursement may be withheld until the receipt of the goods, or until the User has supplied evidence of having sent back the goods, whichever is the earliest. 
The User shall return the goods to the Owner without undue delay and in any event not later than 14 days from the day on which they have communicated the cancellation from the contract. In order to return the goods, User is requested to write an email to the address
 info@selleroyal.com and follow the instructions given by the Owner since it is the latter who shall organise the restitution of the goods. The User is solely liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.


Limitations on the right of cancellation concerning products 

Damaged goods, or goods used in any way other than what is strictly necessary to establish their nature, characteristics and functioning, will not be replaced or refunded. The User shall place a copy of the delivery receipt in the package when returning the goods. 
The right of cancellation does not apply to: goods that were made to the consumer’s specifications or clearly personalized or which, by their nature, are liable to deteriorate rapidly, are sealed and do not lend themselves to be returned for hygienic reasons or are related to health protection and were unsealed after delivery. 



The User who buys as a consumer has the right to a guarantee of conformity for products and services bought within 24 months of their purchase, provided that notice is given to the owner of the defects found within 2 months of their discovery. 

To exercise the right of guarantee of conformity, the User must complete the form available in the appropriate section of the site with their personal information and a precise description of the product and the defect (including the model, date of purchase, place of purchase) indicating the words "guarantee request" in the "subject" field of the form. They also must attach a photo of the defective product and one of the code or of the serial number under the saddle (max 1MB each). 
All above elements are essential and will be verified by the Owner before communicating the instructions for returning the product, its repair or replacement to the User. Requests received after more than 24 months since the delivery of the product will not be considered in any way. For further information please write to


The Service is provided “as is” 

The Service is provided by the Owner “as is”, with no express or implied warranty for accuracy or availability. 


Service interruption 

The Owner reserves the right to add and remove functionalities or features as well as suspend or even discontinue the Service, either temporarily or permanently. In case of final discontinuation, the Owner will do the utmost to allow Users to withdraw their information held by the Owner. 


Service reselling 

Users are not allowed to reproduce, duplicate, copy, sell, resell or exploit any portion of SelleRoyal.com and of its Service without the Owner’s express prior written permission, granted either directly or through a proper reselling program. 



The User agrees to indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees, as the case may be, harmless from and against any claim or demand, including without limitation, reasonable lawyer's fees and costs, made by any third party due to or arising out of the User’s content, use of or connection to the Service, violation of these Terms, or violation of any third-party rights. 


Forbidden use 

The Service shall be used only in accordance with these Terms. 
Users may not: 

  • reverse engineer, decompile, disassemble, modify or create derivative works based on SelleRoyal.com or any portion of it; 

  • circumvent any technology used by SelleRoyal.com or its licensors to protect content accessible via it; 

  • copy, store, edit, change, prepare any derivative work of or alter in any way any of the content provided through SelleRoyal.com; 

  • use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape, or index any portion of SelleRoyal.com or its content; 

  • rent, lease or sublicense SelleRoyal.com; 

  • defame, abuse, harass, use threatening practices, threaten or violate the legal rights of others in any other way (such as rights of privacy and publicity); 

  • disseminate or publish content that is unlawful, obscene, illegitimate, defamatory or inappropriate; 

  • use SelleRoyal.com in any other improper way that violates these Terms. 


Privacy policy 

For information about the use of their personal data, Users must refer to the privacy policy of SelleRoyal.com which is hereby considered to be part of these Terms. 


Intellectual property rights 

All trademarks, nominal or figurative, and all other marks, trade names, service marks, word marks, illustrations, images, or logos that appear concerning SelleRoyal.com are, and remain, the exclusive property of the Owner or its licensors and are protected by the laws in force on trademarks and by related international treaties. 

Age eligibility 

Users declare themselves to be adult according to their applicable legislation. Under no circumstance may persons under the age of 13 use SelleRoyal.com. 

Limitations of liability 

The Owner, within the limits as currently set out by the applicable legislation, is liable for damage under contract and in tort to the Users or third parties only when such damage is the immediate and direct consequence, through willful misconduct or gross negligence, of the activity of SelleRoyal.com. 

The User expressly releases and exempts the Owner from any liability, to the extent permitted by the applicable law, relating to possible damage or claims of any kind, including direct, indirect, punitive, incidental, special damages related to loss of profits, loss of revenues, loss of data or costs of substitution consequential or anyhow connected to the present agreement. 


Changes to these Terms 

The Owner reserves the right to modify these Terms at any time, informing Users by publishing a notice within SelleRoyal.com. 

Users who continue to use SelleRoyal.com after the publication of the changes accept the new Terms in their entirety. 


Assignment of contract 

The Owner reserves the right to transfer, assign, dispose of by novation or subcontract all or any rights or obligations under these Terms, as long as the User's rights under the Terms are not affected. 

Users may not assign or transfer their rights or obligations under these Terms in any way without the written permission of the Owner. 



All communications relating to SelleRoyal.com must be sent using the contacts stated in this document. 



If any provision of these Terms is invalid or unenforceable, that clause will be removed and the remaining provisions shall not be affected and they will remain in force. 


Governing law and jurisdiction 

These Terms and any dispute concerning the implementation, interpretation and validity of this agreement are subject to the law, the jurisdiction of the state and to the exclusive jurisdiction of the courts where the Owner has their registered offices. An exception to this rule applies in cases, where the law provides a sole place of jurisdiction for consumers. 


Online dispute resolution for consumers 

The consumer resident in Europe must be aware that the European Commission has established an online platform for alternative dispute resolutions that provides for an out-of-court method to solve any dispute related to and stemming from online sale and service contracts. As a consequence, if you are a European consumer, you can use such platform for resolving any dispute stemming from the online contract entered into with the Owner. The platform is available at the following link
The Owner is available for any questions via the email address posted under the Owner's information in this document. 


Dispute resolution procedure with consumer conciliation boards 

We do not participate in any alternative dispute resolution procedure for consumers. 

Definitions and legal references 



The service provided by SelleRoyal.com as described in these Terms and in SelleRoyal.com. 



Any user of the Service, whether a human being or legal entity. 


Terms and Conditions (or Terms) 

These Terms and Conditions, which constitute a legally binding agreement between the User and the Owner. 


Order Processing Receipt 

Indicates the email that the Owner sends upon receipt of the order. 


Order Confirmation 

Indicates the email that the Owner sends as shipping confirmation at the moment when the purchased products, or parts of them, are being dispatched. 


Example withdrawal form 

Addressed to: 

Selle Royal Group S.p.A. 
Via Vittorio Emanuele, 119 – 36050 Pozzoleone (Vicenza) – Italy 
Chamber of Commerce of Vicenza 
VAT Number: IT0157735024

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods/for the provision of the following service: 
_____________________________________________ (insert a description of the goods/services that are subject to the respective withdrawal)

  • Ordered on: _____________________________________________ (insert the date)

  • Received on _____________________________________________ ((insert the date)

  • Name of consumer(s):_____________________________________________ 

  • Address of consumer(s):_____________________________________________ 

  • Date: _____________________________________________ 

(sign if this form is notified on paper)